Email is the quickest route: hello@passports.pics.

What to write about

Wrong or outdated requirements (highest priority). Photo rules change and consulates differ — if a figure on the requirements page or a preset in the checker no longer matches the official guidance, send the authority’s page or document and we’ll correct it. Please include which country’s rule and what changed.

Bug reports. If the checker misread a photo, stalled, or gave a result that contradicts its own detail lines, include:

• the preset you selected and your photo’s dimensions/format (not the photo itself unless you’re comfortable sharing it — it never reaches us automatically),
• the check result you saw versus what you expected,
• your browser and operating system.

Your photo stays on your device, so we only ever see it if you decide to attach it. In most cases the three details above are enough for us to reproduce the problem.

Spec requests. Canada 50×70 mm, Australia, Japan, a specific visa type — tell us which document and how often you needed it. Real demand drives which presets get added.

Anything else. Feedback on the site, accessibility problems or partnership ideas: add a link to the page in question.

Two things to try before emailing

These two questions come up often enough to answer here:

• “The checker says my head size can’t be measured” — that’s the face-detector fallback: it means your browser has no FaceDetector or it found no face. Click the crown, then the chin, on the preview — the two-click manual method is the intended path, not a bug.
• “My photo passed but was still rejected” — see rejection reasons: shadows, expression, recency and retouching are outside what any checker can measure. The checker verifies measurable rules; acceptance stays with the issuing authority.

How we reply

Every message is read by one of us; there is no ticket queue and no automatic reply. A spec correction or a bug report normally gets a reply in a few days, other feedback can take longer. We can’t review a photo sent by email, because the site has no server that handles images at all — the same reason it is private to use. For a photo check, the checker is quicker.